Monitoring and alerts
Check agreed runs, failures and exceptions so problems are visible.
Ongoing Support
Keep important systems working
Apps change. Permissions expire. Business processes move on.
I look after agreed automations so they do not quietly become another problem for your team.
What support covers
Practical ownership after launch
The plan is matched to the importance and complexity of the work being supported.
Fixes and small changes
Repair agreed issues and make minor updates when the work changes.
Quality checks
Review AI-assisted work for drift, errors and regressions where relevant.
Access and permissions
Review expiring access, account ownership and permission changes.
Current documentation
Keep notes, ownership, fallback steps and support details usable.
Improvement reviews
Look at usage, support history and sensible next improvements.
Support options
Coverage matched to the work
Final pricing depends on the number of systems, business impact and expected response.
Simple workflow care
For a small number of low-complexity, rules-based automations.
- Routine monitoring
- Agreed break-fix support
- Minor changes
From £190 a month
Important or AI-enabled work
For systems that need quality checks, closer monitoring or regular adjustment.
- Everything in Simple workflow care
- Quality and exception review
- Regular service review
Typically £300–£750 a month
Several connected systems
For wider coverage, higher service needs or a changing improvement roadmap.
- Multiple supported systems
- Planned improvement time
- More frequent review
Quoted to scope
Clear boundaries
Support is defined, not unlimited
Clear boundaries keep response expectations realistic and stop maintenance turning into open-ended development.
Included when agreed
- Named systems and services
- Defined response targets
- Incident handling and small changes
- Review and reporting at the agreed level
Quoted separately
- New systems or major redesign
- Substantial new features
- Major data clean-up or migration
- Out-of-hours or emergency cover
Straight answers
Ongoing Support FAQs
Do we have to buy support?
No.
You can receive the system with clear handover material. Ongoing support is recommended when failures, platform changes or output quality matter to day-to-day work.
Can you support work built by somebody else?
Sometimes.
I first review the design, ownership, access, documentation and stability before agreeing coverage.
Are software costs included?
No, unless a written quote says otherwise.
Client licences and third-party usage costs normally remain in the client's own accounts.
Keep ownership clear
Do not wait for a key system to fail
Agree monitoring, support and change control while the setup is working well.